FAQ

We offer our rings in ring sizes 3.5-9.5 US for women’s and 6-12.5 US for men’s, no extra charge.

For more rings size please contact us.

Don’t know your finger size? please contact us and we’ll send you a sizer kit to your home.

Our professional jewelry designers will take your ideas, sketches and images and work together with you to create a design concept. As a custom jeweler, we allow you a much higher degree of freedom to craft a truly unique handmade piece. We welcome you to discuss design ideas, options, budget, with our jewelry consultant – your custom experience is starting now.

Yes. In an effort to make your purchase as easy as possible on your wallet we will do our best to assist you.

-1.”Camellia’s plan” will divide your purchase into 3 equal payments through PayPal, interest-free. When the item is paid in full, after the last payment, we will start producing your ring.

• For more options please contact us via Livechat or by email – [email protected]

Yes, we do.
We offer 180 days warranty on each piece of jewelry in our shop.
We can tell you out of our experience that we are helping our customers even beyond those 180 days.
When you are buying a ring from us you can be sure that there is always someone that will be glad to assist and help you.

A customer service is something that is very important for us. With Camellia Jewelry you can shop with a full confidence.
Please note that maintenance, repair, sizing or other service performed by someone other than us will void your Manufacturer Warranty.

Yes, we do.
We offer a 30-day return policy so our customers can purchase with confidence knowing they will have sufficient time to return goods if they are not completely satisfied. If for any reason you are not satisfied with your purchase, you can return the item for a refund or for an exchange .

1.In case of a return we charge 15% of the total price you’ve paid to cover the shipping, handling and production expenses.

2.In case for an exchange we will not charge 15% shipping, handling and production fee.

3.  In case the product came to you defective or damaged we will not charge the 15% shipping, handling and production fee. In such a case, you will get a full refund as soon as the product is returned to us.

*We can’t accept returns for Custom or personalized orders unless they arrive damaged or defective.

We will need 7-10 business days to produce most of our rings and make them ready for shipping, our rings are handmade to order. Custom orders, special Two-Tone Gold ring or changes are requiring more time to handle. For these items the handling time is 21-28 business days. If you need the ring sooner, please contact us BEFORE purchase about doing a rush order. The shipping is very fast and fully insured. We ship with BRINKS via FedEx which makes the shipment very secure. The delivery time usually takes 1-3 business days to the USA and about 3-4 days to the rest of the world.

Yes, we do.

All diamonds we use, we purchase at Israel Diamond Exchange from the most trusted and certified suppliers only. We work with high quality and certified diamonds only and all of them are 100% legally imported, conflict free and labor friendly in a strict accordance with Kimberley Process.

Also all rings can be done with a moissanite or gemstone. Please contact us to get a quote for almost any gemstone.

For U.S Buyers:
According to the Trading Agreement between USA and Israel, there aren’t any import taxes or other fees for U.S citizens unless you are from one of the following states:

• Washington
• Pennsylvania
• Oklahoma
• Minnesota
• Connecticut
• South Carolina
• Iowa
• South Dakota
• New Jersey
• District of Columbia
• Idaho
• Nebraska
• New York
• Alabama
• Arkansas
• Kentucky
• New Mexico
• Rhode Island
• Vermont
• Virginia
• West Virginia
• Wyoming
• Indiana
• Ohio
• Arizona
• California
• Colorado
• Maine
• Maryland
• Massachusetts
• Nevada
• North Dakota
• Texas
• Utah
• Wisconsin
• Hawaii,
• Illinois,
• Michigan,
• North Carolina

Any of these states above is collecting a Sales tax for any online purchase. You can get more info about this Sales Tax with your local FedEx facility.

For Non U.S Buyers:
According to our past experience, there are customs fees needed to be paid for jewelry being shipping other countries beside USA.
The responsibility for customs and taxes is on the buyer. It’s important you will be aware of this tax so you don’t be ‘surprise’ later on when the ring arrives. The amount of the fees is something we have no control on, you can get more info about its rate by calling your nearest Fedex facility. Local buyers from Israel are committed to pay %17 VAT for each purchase.

Yes, we do.
We provide our In-House professional Certificate of Authenticity/Appraisal with every jewel we sell.
This report includes a full description of the jewel (stating the quality of the materials, grades etc.) including its picture and the retail replacement value for the insurance company. You will get it together with the ring inside the package.

We totally understand your thoughts and concerns and of course when it comes to such an expensive item.
Camellia is a very strong and reliable brand in jewelry. We specialize in designing and selling unique engagement rings. All our designs are original and can not be found anywhere else. Camellia is characterized by its high accuracy and the ability to manufacture engagement rings of a special character and shade that have never been seen. All the rings are hand made by professionals of the highest quality and undergo quality control before they are sent for shipment.

Let us give you a small friendly tip. The best way to check about an online seller is to read the customers reviews. If you know someone who’s used the site before, and had a good experience, that’s a promising sign. We invite you to read some of our recent shop reviews:
Etsy shop Camellia Jewelry:
https://www.etsy.com/shop/CamelliaJewelry?ref#reviews

Etsy shop Ayala by Camellia Jewelry:
https://www.etsy.com/shop/AyalaDiamonds?ref#reviews

We offer 180 days warranty on each piece of jewelry in our shop. We can tell you out of our experience that we are helping our customers even beyond those 180 days. You came to the right place.You can purchase a ring from us with a full confidence, knowing you will get the best product together with the best customer service, this is a guarantee. If you have any other questions please feel free to ask us.